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Overview

After confirming your details, you’ll need to upload documents required by your state’s DMV. Requirements vary based on your state and your specific situation. Ekho guides you through exactly what’s needed and provides tools to upload documents securely.

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How It Works

Ekho shows you a complete list of documents you’ll need before you begin. Then you’ll work through dedicated upload pages for each document type - like proof of residence, business documentation, or military orders. After uploading, the Ekho team reviews your documents to ensure they meet state requirements. Once approved, you can proceed to sign your registration forms. Some states also require post-delivery verification forms where you take your vehicle to an approved inspector.

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View Required Documents

See exactly what documents you’ll need to upload. What You’ll See: On the Paperwork kickoff page, you’ll find a “Documents You’ll Be Asked For” section listing every document type required for your specific situation. This list is generated based on your state and any special circumstances like military status or out-of-state licenses. Why This Helps:
  • Gives you advance notice to prepare documents
  • Allows you to prepare scans or photos ahead of time
  • Reduces time spent in the upload flow
  • Sets clear expectations about what’s needed
The vehicle buyer must be the person who signs and uploads documents in this section.

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Upload Pre-Delivery Documents

Complete upload pages for each required document type before your vehicle can be delivered.

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Understanding Upload Pages

Each required document gets its own upload page with: Clear Requirements:
  • Document title explaining what’s needed
  • Detailed description of acceptable document types
  • Specific requirements like date limits or content needs
  • Links to state resources when applicable
  • Example images showing properly completed documents
Upload Interface:
  • Drag-and-drop or click to upload
  • Accepts PDF, JPG, and PNG files (max 25MB each)
  • Some documents require multiple files
  • Clear labeling for each upload field
1

Read Requirements Carefully

Review the document description to understand:
  • Which document types are acceptable
  • Date requirements (e.g., “within 60 days”)
  • What information must be visible
  • Any state-specific formats
You know exactly what document to provide.
2

Prepare Your Document

Scan or photograph the required document:
  • Use a scanner for best quality (300 DPI or higher)
  • If using a camera, ensure good lighting and hold steady
  • Capture the entire document with no cropped edges
  • Make sure all text is clearly readable
  • Save as PDF (preferred), JPG, or PNG
Your document is clear, complete, and properly formatted.
3

Upload Your File

Add your document to the upload field:
  • Click “Choose File” or drag the file to the upload area
  • Wait for the upload to complete
  • Verify the correct file name appears
  • Can replace the file before saving if needed
File is uploaded successfully.
4

Save and Continue

Submit your upload:
  • Click “Save” to store without proceeding
  • Click “Save and continue” to advance to the next document
  • Files are uploaded to secure cloud storage
  • Can return later to replace files if needed
Document is saved and you’re ready for the next one.

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Common Document Types

Proof of Residence (2 documents in many states):
  • Utility bills (gas, electric, water, sewer, landline phone)
  • Bank or credit union statements
  • Paycheck stubs or employment verification
  • Rental agreement or mortgage documents
  • Property tax statements
  • Must show your name and registration address
  • Must be dated within required timeframe (typically 30-90 days)
Military Documents:
  • Current military orders showing station assignment
  • Leave and Earnings Statement (LES)
  • Must be current and active
  • Required for military exemptions or out-of-state registration
Out-of-State License Documentation:
  • Required if registering with a license from a different state
  • May need proof of residency, student ID, or military orders
  • Varies significantly by state
Social Security Documentation:
  • Some states require copy of Social Security card or W-2
  • Must be clear and legible
  • All numbers must be visible
Vehicle Tax Certificates:
  • Required in certain states where the buyer pays taxes directly to the state
  • Proof that vehicle tax was paid
  • Must show correct vehicle information and payment amount
Your specific requirements depend on your state. The system only asks for documents required by your state’s DMV.

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Quality Requirements

Your uploads must meet these standards: File Requirements:
  • PDF, JPG, or PNG format only
  • Maximum 25MB per file
  • High enough resolution to read all text clearly
Image Quality:
  • All text must be legible
  • Complete document visible (no cropped edges)
  • No shadows obscuring text or signatures
  • Proper orientation (not sideways or upside down)
  • No blurry or out-of-focus areas
Common Rejection Reasons:
  • Verifier signature not visible
  • Stamp or seal missing or illegible
  • Form incomplete or missing required fields
  • Wrong vehicle VIN
  • Date outside acceptable range
  • Poor image quality (blurry, dark, or cropped)

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Track Your Progress

Monitor the status of your document uploads throughout the process. Document Status Indicators:
  • Incomplete: Not yet uploaded, action required
  • Uploaded: File received, awaiting review
  • Under Review: Ekho team is reviewing, typically 1-3 business days
  • Approved: Document accepted, no further action needed
  • Needs Correction: Issue found, must re-upload corrected version
Overall Progress: The Paperwork section shows a checklist of all required documents with completion status. Once all documents are uploaded and approved (or under review), you can proceed to sign your registration forms.

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Troubleshooting & FAQ

Use alternative documents like bank statements, paycheck stubs, lease agreements, or insurance bills. Check the complete list of acceptable documents for your state. If you’re still unable to provide required documents, contact Ekho support for guidance on alternatives.
Yes! The Buyer Portal works on mobile devices. You can take photos directly with your phone’s camera or upload existing files.
Common reasons include:
  • Text too blurry to read or poor lighting
  • Document incomplete or missing required fields (specifically, full legal name and address matching registration address are often missing)
  • Wrong document type for the requirement
  • Document dated outside acceptable timeframe (e.g., older than 60 days)
  • Only partial document captured (cropped edges)
Read the rejection reason carefully, correct the issue, and re-upload.
Typically 1-3 business days. During peak times it may take up to 5 business days. You’ll receive an email notification when review is complete.
Yes, before approval you can replace documents as many times as needed by clicking “Replace File.” After approval, contact support if changes are needed.
Common causes and solutions:
  • File too large: Compress the file or reduce scan resolution (25MB max)
  • Wrong file type: Convert to PDF, JPG, or PNG
  • Internet connection: Check your connection stability
  • Browser issue: Try a different browser or clear cache
If problems persist, contact support.
Both are acceptable as long as all information is clearly legible. Color is sometimes better for documents with stamps, seals, or signatures.
If it’s still within the acceptable date range when you upload, it should be fine. If it will expire before your registration completes, get a new document first to avoid delays.
Yes, if they have access to your Buyer Portal account. However, the documents must be in your name and the vehicle buyer must be the signer.
In some cases yes - if documents are uploaded and under review, you may be able to continue. However, all documents must be fully approved before your vehicle can be fulfilled.
Yes. All documents are stored securely. Only authorized Ekho personnel can access your documents, and they’re retained only as long as legally required for registration records.