> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ekhodealer.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Steps After Fulfillment

> Finalize titling and registration after receiving your vehicle

## Overview

After your vehicle is delivered, there may be additional steps to complete your titling and registration. You'll receive a temporary tag to use your vehicle while permanent registration processes, and some states require post-delivery verification forms where you take your vehicle to an approved inspector. Once everything is submitted, you'll track the arrival of your permanent plates and title (if financing, the title is sent to your lender).

<Note>
  **New York buyers:** If you purchased a street-legal vehicle with the automated titling and registration option, you are required to visit a New York DMV inspection station after receiving your vehicle. This is a state requirement for all street-legal vehicles registered in New York. You will be notified about this during checkout, and details on completing the inspection are provided below.
</Note>

<Note>
  **Colorado off-highway vehicle (OHV) buyers:** OHVs registered in Colorado do not receive license plates. Instead, the state issues an OHV decal that you obtain directly through [Colorado Parks & Wildlife](https://cpw.state.co.us/buy-apply/registrations). Ekho processes your title only (there is no plate to mail). See the timing details below.
</Note>

## How It Works

After delivery, Ekho will provide a temporary tag so you can use your vehicle while your titling and registration is processed by the state. If your state requires post-delivery verification, you'll download forms, take your vehicle to an approved verifier, upload the completed forms for review, then mail the originals back to Ekho. Once all documents are submitted, Ekho submits everything to your state's DMV. The DMV processes your registration and mails permanent plates to you, and the title (if financing, sent to your lender; if paying cash, mailed to you).

**Colorado OHV buyers:** Colorado does not issue plates for OHVs, so Ekho processes your title only. If you're financing, the title is sent to your lender once issued; if paying cash, the title is mailed to you. To legally operate your OHV on Colorado public lands, you'll also need an OHV decal. Obtain it directly from [Colorado Parks & Wildlife](https://cpw.state.co.us/buy-apply/registrations).

## Complete Post-Delivery Verification

If your state requires it, complete verification forms after receiving your vehicle. This involves taking your vehicle to an approved inspector who verifies the VIN and vehicle details.

### When This Applies

You'll know this applies if you see "Verification forms" in your document requirements or receive an email notification after delivery. Some states require physical vehicle inspection before completing registration.

**What's Required:**

* Download state-specific verification forms
* Take your vehicle to an approved verifier (DMV, licensed dealer, or licensed inspector)
* Verifier inspects vehicle and completes official form
* Upload completed forms for Ekho team review
* Ship original forms back to Ekho using prepaid label

**Timeline:**

* Must be completed as soon as possible; in many cases, Ekho is unable to start the titling and registration process with your state's DMV until these are received
* Recommended: Complete within 7 days to avoid registration delays. Note, failure to return your verification forms may result in expired temporary tags.

### Download Verification Forms

<Steps>
  <Step title="Access Forms After Delivery">
    The verification forms section is locked until your vehicle is delivered. Once delivered, download buttons become active.

    <Check>
      You have access to download your state-specific verification forms.
    </Check>
  </Step>

  <Step title="Download Forms">
    Click "Download" for each required form, or use "Download all" to get all forms at once. Forms are pre-filled with your information and vehicle details.

    Save the PDFs and print them - you'll take these blank forms to your verifier.

    <Check>
      You have printed blank verification forms ready to take with your vehicle.
    </Check>
  </Step>
</Steps>

### Get Forms Verified

<Steps>
  <Step title="Find an Approved Verifier">
    Locate a verifier authorized by your state:

    **DMV Office:** Most reliable, usually free or low cost, may require appointment

    **Licensed Dealer:** Authorized vehicle dealers (DMV-licensed), may charge fee, convenient hours

    **Licensed Inspector:** Independent inspectors, check state website for list

    **Police Officers:** In some states, police officers are also authorized verifiers

    Use the "View approved locations" section on the page for links to verifier lists and locations.

    <Check>
      You've identified an approved verifier and scheduled a visit if needed.
    </Check>
  </Step>

  <Step title="Visit with Vehicle and Forms">
    Bring to your appointment:

    * Your vehicle
    * Blank verification form(s)
    * Vehicle registration or temporary tag
    * Photo ID
    * If you are in CA and have a REG31 as part of this process, bring the Ekho REG31 guide as well

    The verifier will inspect your vehicle, verify the VIN, and complete the form. They'll sign and stamp it officially.

    <Warning>
      Do not fill out the form yourself. The verifier must complete, sign, and stamp the form while inspecting your vehicle.
    </Warning>

    <Check>
      Verifier has completed, signed, and stamped your form(s).
    </Check>
  </Step>
</Steps>

**Using Your Temporary Tag:**
You can legally drive your vehicle to the verifier using your temporary tag. This is exactly what the temporary tag is for - allowing you to operate your vehicle for necessary registration tasks.

### Upload Verified Forms

<Steps>
  <Step title="Scan or Photograph">
    Create clear digital copies of your completed forms:

    * Use a scanner for best quality
    * If using camera, ensure good lighting and no shadows
    * Capture entire form including signatures and stamps
    * Check that all text and stamps are clearly visible

    <Check>
      You have clear, complete digital copies of your verified forms.
    </Check>
  </Step>

  <Step title="Upload for Review">
    Log back into your Ekho portal. On each form's card, click the upload area and select your file. The Ekho team will review to ensure the form is properly completed before you mail the originals.

    **What's Being Checked:**

    * Form is completely filled out
    * Verifier signature is present and clear
    * Official stamp/seal is visible
    * VIN matches your vehicle
    * Date is recent and reasonable
    * Image quality is sufficient for DMV submission

    <Check>
      Forms are uploaded and status shows "Under review."
    </Check>
  </Step>

  <Step title="Wait for Approval">
    Review typically takes 1-3 business days. You'll receive an email when complete.

    **If Approved:** Status changes to "Approved" with green checkmark. Once approved, Ekho will provide a shipping label for you to download.

    **If Corrections Needed:** You'll see the specific issue and can upload a corrected version. Common issues include illegible signatures, missing stamps, or poor image quality.

    <Check>
      All forms show "Approved" status.
    </Check>
  </Step>
</Steps>

### Ship Original Forms

<Steps>
  <Step title="Download Shipping Label">
    Once all forms are approved, click "Download shipping label" to get your prepaid UPS label.

    <Check>
      Shipping label is downloaded and printed.
    </Check>
  </Step>

  <Step title="Prepare Package">
    Place approved verification forms in an envelope large enough to prevent folding. Print the prepaid UPS shipping label and attach it to the envelope. Cover the label with clear tape for weatherproofing.

    <Check>
      Package is sealed with label attached.
    </Check>
  </Step>

  <Step title="Ship via UPS">
    Drop your package at any UPS location (UPS Store, UPS Access Point, or UPS drop box). No payment needed - the label is prepaid. Typically arrives at Ekho in 3-5 business days.

    <Check>
      Package is shipped and you have tracking number if desired.
    </Check>
  </Step>
</Steps>

<Note>
  You must ship the original forms - DMV requires physical originals, not digital copies. Keep photo backups for your records.
</Note>

## New York DMV inspection

If you are registering a street-legal vehicle in New York, you must visit a New York DMV-licensed inspection station after receiving your vehicle. This is a state requirement: all street-legal vehicles must pass a safety inspection before completing registration.

### When this applies

This applies if:

* You are registering your vehicle in New York
* Your vehicle is classified as street-legal
* You selected the automated titling and registration option during checkout

You will see a disclaimer about this requirement during checkout, and Ekho will remind you after delivery.

### What to do

<Steps>
  <Step title="Locate an inspection station">
    Find a New York DMV-licensed inspection station near you. You can search for stations on the [New York DMV website](https://process.dmv.ny.gov/FacilityLookup/).
  </Step>

  <Step title="Bring your vehicle for inspection">
    Take your vehicle to the inspection station. Bring your temporary tag and any vehicle documentation. The inspection verifies that your vehicle meets New York safety standards.
  </Step>

  <Step title="Keep your inspection certificate">
    After passing, you'll receive an inspection certificate. Keep this document, as it may be needed to finalize your registration.
  </Step>
</Steps>

<Note>
  You can drive your vehicle to the inspection station using your temporary tag. Complete the inspection promptly to avoid delays in your registration process.
</Note>

## Troubleshooting & FAQ

<AccordionGroup>
  <Accordion title="Where do I find my temporary tag?">
    Depending on your state and vehicle type, you will either receive your tag via the mail (most common) or online in your Buyer Portal. Check your email for a message from Ekho regarding your temporary tag. It will include either a PDF attachment or a shipping label tracking number for your physical tags. In the case you are eligible to receive your tags digitally, you can also access it anytime in your Buyer Portal by clicking **My Records** and expanding the **Your temporary tag** section.
  </Accordion>

  <Accordion title="How long is my temporary tag valid?">
    Temporary tags are typically valid for 30-90 days, depending on your state. The exact expiration date is shown on the tag itself. Your permanent plates should arrive before expiration, but contact Ekho if your tag is about to expire.
  </Accordion>

  <Accordion title="What if my temporary tag expires before I get permanent plates?">
    Contact Ekho support immediately. Do not drive with an expired tag. Ekho can coordinate with the DMV to issue a temporary tag extension if your state allows it. Extensions are typically 30-60 days.
  </Accordion>

  <Accordion title="Why is my temporary tag for a different state?">
    Temporary tags are from the state where the seller of the vehicle resides, which is not always the same as the registration state. This is normal and your temporary tag is valid for use while your permanent registration is processed in your state.
  </Accordion>

  <Accordion title="Do I need to complete post-fulfillment verification forms?">
    Only if your state requires it. You'll see "Verification forms" in your document requirements or receive an email notification after delivery if this applies to you. Not all states require post-delivery verification.
  </Accordion>

  <Accordion title="Where can I find an approved verifier?">
    Use the "View approved locations" section on the verification forms page for links to:

    * DMV office locators
    * Licensed dealer directories
    * Independent inspector lists

    Most licensed vehicle dealers are authorized verifiers. Contact Ekho support for recommendations in your area.
  </Accordion>

  <Accordion title="Can I use my temporary tag to drive to the verifier?">
    Yes! This is exactly what your temporary tag is for - allowing you to legally operate your vehicle for necessary registration tasks like getting verification forms completed.
  </Accordion>

  <Accordion title="What if my uploaded verification form is rejected?">
    Read the rejection reason carefully. Common issues include blurry images, missing verifier stamps, or incomplete information. Fix the issue (retake photo or return to verifier) and re-upload. Contact support if you need clarification.
  </Accordion>

  <Accordion title="Do I need to mail the original verification forms or can I just upload?">
    You must mail the original physical forms with real stamps and signatures. The upload is for Ekho's review, but DMV requires the actual originals. Keep photo copies for your records before mailing.
  </Accordion>

  <Accordion title="How long until I get my permanent plates?">
    Typically 6-10 weeks after vehicle delivery. DMV processing takes 4-8 weeks, then plates are mailed and arrive 7-14 days later.
  </Accordion>

  <Accordion title="What if my permanent plates don't arrive?">
    Allow 2-3 weeks after the DMV issues them. Check your portal for the issue date and verify your mailing address is correct. Contact Ekho support if not received after 3 weeks - they can verify with DMV and request replacements if needed.
  </Accordion>

  <Accordion title="When will I get my title?">
    Titles are processed separately from plates, typically 8-12 weeks after delivery. If you're financing, the title is sent to your lender (they hold it until your loan is paid off). If paying cash, it's mailed directly to you.
  </Accordion>

  <Accordion title="What if I move before my plates arrive?">
    Contact Ekho support immediately to update your address for plate delivery. You may need to update your address with the DMV separately as well.
  </Accordion>

  <Accordion title="Can Ekho expedite my registration?">
    Ekho cannot expedite state DMV processing - that's controlled by your state. However, Ekho can help ensure all documents are submitted correctly and promptly, which helps avoid delays.
  </Accordion>

  <Accordion title="What happens if I don't complete post-fulfillment verification in time?">
    You must complete verification within 90 days of delivery. If you don't, your registration cannot be processed and will be delayed. Complete it as soon as possible - recommended within 7 days to avoid delays.
  </Accordion>

  <Accordion title="I'm in New York, do I need a DMV inspection for my street-legal vehicle?">
    Yes. New York requires all street-legal vehicles to pass a safety inspection at a DMV-licensed inspection station. You'll be notified about this requirement during checkout and after delivery. Visit an inspection station promptly after receiving your vehicle to avoid registration delays.
  </Accordion>

  <Accordion title="I'm in Colorado with an OHV, when will I get my plates?">
    Colorado does not issue license plates for off-highway vehicles. Ekho processes your title only: if you're financing, the title is sent to your lender; if paying cash, it's mailed to you. To legally ride on Colorado public lands, you'll also need an OHV decal, which you obtain directly through [Colorado Parks & Wildlife](https://cpw.state.co.us/buy-apply/registrations).
  </Accordion>
</AccordionGroup>