> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ekhodealer.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Sign Forms

> Sign your titling and registration documents electronically or physically

## Overview

After uploading your documents, you'll sign your titling and registration forms. Ekho generates pre-filled state-specific forms using your information, which you then sign using at least one of four methods: electronic signature (e-sign), remote signing, remote online notarization (RON), and physical wet signature. The signing method is determined by your state's requirements and the specific documents you need to complete.

## How it works

Ekho automatically determines which signing method you'll use based on your state's DMV requirements. You'll see the documents you need to sign and instructions for your specific workflow:

* For e-signatures, you'll sign online in a secure portal.
* For remote signing, you'll schedule a session with an Ekho team member who will guide you through the process to complete signatures remotely.
* For remote online notarization (RON), you'll complete a video call with a licensed notary who verifies your identity and witnesses your signatures.
* For physical signatures, you'll download, print, sign, and mail forms back to Ekho with a prepaid shipping label. Please note, this may also involve getting your paperwork notarized in person.

In some cases, your order may require a **combination of signing methods**. For example, some of your forms may be eligible for e-signature while others require a remote signing session or physical wet signature. In states that support Remote Online Notarization (RON), your order may include a RON session for documents that require notarization alongside a physical signing packet for the remaining forms. When this happens, Ekho walks you through each step in order—you complete e-signatures and RON sessions first, then move on to remote signing or physical signatures for the remaining documents. Each step unlocks after the previous one is finished, so you always know what to do next.

## Sign Documents Electronically

Use e-signature to sign your T\&R documents online when your state accepts electronic signatures.

### When This Applies

E-signature is available when your state's DMV accepts electronic signatures for titling and registration documents and notarization isn't required. This is the fastest and most common signing method.

**What You'll Sign:**

* Power of Attorney for Title and Registration
* Application for Certificate of Title
* Vehicle Registration Application
* Odometer Disclosure Statement
* Bill of Sale
* Rider Age Acknowledgment Form (ATV purchases only)
* Other state-specific forms

<Steps>
  <Step title="Open Document Set">
    On the Signatures page, you'll see a list of all documents requiring your signature. Click "Open document set to sign" to begin.

    A secure signing interface opens in your browser where you'll review and sign each document.

    <Check>
      Signing interface is open and ready.
    </Check>
  </Step>

  <Step title="Review First Document">
    The first document loads automatically. Scroll through to review the content. All your information is pre-filled - verify it's accurate.

    Signature fields are highlighted in yellow showing where you need to sign.

    <Check>
      You've reviewed the document and understand what you're signing.
    </Check>
  </Step>

  <Step title="Create Your Signature">
    Click on a highlighted signature field to open the signature creation tool.

    **Choose Your Method:**

    * **Type:** Enter your name and select a signature font style
    * **Draw:** Use your mouse, trackpad, or finger to draw your signature
    * **Upload:** Upload an image file of your existing signature

    Create your signature once and it will be applied consistently throughout all documents.

    <Check>
      You've created your signature.
    </Check>
  </Step>

  <Step title="Sign All Fields">
    Apply your signature to each required field. You may also need to:

    * Add initials where requested
    * Confirm dates (usually auto-filled with today's date)
    * Acknowledge checkboxes if present

    All fields must be completed before you can proceed.

    <Check>
      All signature fields on this document are complete.
    </Check>
  </Step>

  <Step title="Continue to Next Document">
    Click "Continue" or "Next Document" to move forward. Progress is tracked showing how many documents you've completed.

    Repeat the review and signing process for each document in the set.

    <Check>
      You've moved to the next document.
    </Check>
  </Step>

  <Step title="Complete All Documents">
    Work through each document until all are signed. You can navigate back to review previous documents if needed.

    A progress indicator shows your completion status (e.g., "3 of 5 complete").

    <Check>
      All documents in the set are signed.
    </Check>
  </Step>

  <Step title="Finish Signing">
    Once all documents are complete, click "Complete Signing" or "Finish." You'll see a confirmation that your documents have been signed successfully.

    Documents are automatically sent to the Ekho team and you can download copies for your records.

    <Check>
      Signing is complete and confirmed.
    </Check>
  </Step>
</Steps>

**Helpful Features:**

* **Auto-save:** Progress is saved automatically if you need to pause
* **Resume:** Can close and return later to continue where you left off
* **Mobile-friendly:** Works on phones and tablets
* **Time limit:** 60 minutes of inactivity before session times out
* **Support:** Help available if you encounter issues

## Complete Remote Signing Session

Schedule and complete a live remote signing session when your state requires wet signatures but not notarization.

### When This Applies

Remote signing is used when your state mandates wet signatures for T\&R documents but notarization is not required. An Ekho employee will join for the session and guide you through the process.

**What You'll Need:**

* Valid government-issued ID (driver's license, state ID, or passport)
* 15-20 minutes of uninterrupted time
* Quiet, well-lit space
* Device with working camera and microphone
* Stable internet connection (5+ Mbps recommended)

**Schedule Your Session**

<Steps>
  <Step title="Download Documents to Review">
    Before scheduling, download your VOS (Vehicle Order Summary) packet. This contains all forms you'll sign during the session.

    Review these documents ahead of time so you understand what you'll be signing and can prepare any questions.

    <Check>
      VOS packet downloaded and reviewed.
    </Check>
  </Step>

  <Step title="Select Date and Time">
    Use the calendar interface to choose a date and time that works for you. Available times are shown based on team member availability.

    Sessions are typically available during business hours with some limited evening and weekend slots.

    <Check>
      Session date and time selected.
    </Check>
  </Step>

  <Step title="Confirm Booking">
    Review your session details including date, time, and timezone. You'll receive email confirmation with:

    * Calendar invite
    * Session join link
    * Preparation instructions

    <Check>
      Session is booked and confirmed.
    </Check>
  </Step>
</Steps>

**Prepare for Your Session**

Before your scheduled time:

* Have your government-issued ID ready
* Test your camera and microphone
* Ensure good lighting in your space
* Close unnecessary browser tabs and applications
* Find a quiet location without interruptions
* Have your VOS packet available for reference

<Note>
  The join button activates 10 minutes before your scheduled time. You'll see a countdown timer as your session approaches.
</Note>

**Join and Complete Session**

<Steps>
  <Step title="Join Phone Call">
    At your scheduled time, you'll receive a call from someone on the Ekho team. At the same time, you'll open your Buyer Portal to enter the remote signing session.

    <Check>
      You're connected to a titling agent via phone.
    </Check>
  </Step>

  <Step title="Review and Sign Documents">
    For each document, the team will:

    * Share the document on your screen
    * Explain what it is and key points
    * Ask if you have questions
    * Confirm you understand and consent to sign
    * Direct you to sign the signature fields

    You'll sign electronically while the titling agent watches. This typically takes 10–15 minutes for all documents.

    <Check>
      All documents are signed.
    </Check>
  </Step>
</Steps>

**After Your Session**

Your status will update to **"Complete"** and you can proceed.

<Tip>
  Sessions are recorded for legal compliance. If your connection drops, you can rejoin and continue where you left off.
</Tip>

## Complete Remote Online Notarization (RON)

Complete a video notarization session when your state requires notarization but allows it to be done remotely.

### When this applies

RON is used when your state requires documents to be notarized but accepts remote online notarization as an alternative to in-person notarization. You'll complete a live video call with a licensed online notary.

RON is currently available for buyers registering their vehicle in the following states:

<Tabs>
  <Tab title="Supported states">
    Arizona, Arkansas, Colorado, Illinois, Indiana, Iowa, Kentucky, Maine, Missouri, Montana, Nevada, Ohio, Oklahoma, Pennsylvania, Utah, West Virginia, and Wisconsin.
  </Tab>

  <Tab title="Not yet supported">
    If your state isn't listed above, you'll use the physical signature and in-person notarization workflow instead. Ekho is actively expanding RON availability to additional states.
  </Tab>
</Tabs>

**What You'll Need:**

* Government-issued photo ID (driver's license, state ID, or passport)
* Device with working camera and microphone
* Stable internet connection
* 5-10 minutes of uninterrupted time

<Steps>
  <Step title="Start RON Session">
    Click the button to begin your remote online notarization session. You'll see an introduction screen explaining the process.

    <Check>
      RON session interface is open.
    </Check>
  </Step>

  <Step title="Verify Your Identity">
    Complete identity verification before meeting with the notary. You may be asked to:

    * Take a selfie with your camera
    * Answer knowledge-based authentication (KBA) questions about your identity
    * Present your government-issued ID

    <Check>
      Identity is verified and you're ready for the video call.
    </Check>
  </Step>

  <Step title="Join Video Call with Notary">
    Connect to a live video call with a licensed notary. The notary will:

    * Confirm your identity
    * Walk you through each document that requires notarization
    * Witness your electronic signatures
    * Apply their digital notary seal

    <Check>
      All documents are signed and notarized during the video session.
    </Check>
  </Step>

  <Step title="Session Complete">
    Once the notary completes the process, your documents are finalized and submitted automatically.

    <Check>
      Notarization is complete and your status updates.
    </Check>
  </Step>
</Steps>

<Tip>
  **Can't complete RON?** If you experience technical difficulties or prefer in-person notarization, you can switch to the physical signature workflow instead. Contact Ekho support for assistance.
</Tip>

## Physically Sign and Mail Notarized Forms

Download, physically sign in the presence of a notary, and mail your forms when your state requires original signatures.

### When This Applies

Physical signatures are required when your state requires T\&R documents to be notarized with a physical wet signature. You'll download forms, sign them in the presence of a notary, and mail them back to Ekho.

<Steps>
  <Step title="Download Forms Packet">
    Click "Download my forms" to get your complete packet, which includes:

    * All pre-filled registration forms
    * Instructions and checklist
    * Prepaid UPS shipping label

    The packet is a single PDF file, typically 8–15 pages.

    <Check>
      Forms packet is downloaded.
    </Check>
  </Step>

  <Step title="Print All Pages">
    Print the entire packet. Forms are pre-filled with your information, so you only need to add signatures and dates.

    Look for "✎ SIGN HERE" markers showing where to sign.

    <Check>
      All forms are printed.
    </Check>
  </Step>

  <Step title="Sign Non-Notary Forms">
    Sign all forms marked with signature lines except those labeled "Requires notarization." Fill in dates where indicated.

    <Warning>
      Do not sign notarized forms yet. These must be signed in the presence of a notary.
    </Warning>

    <Check>
      Non-notary forms are signed and dated.
    </Check>
  </Step>

  <Step title="Get Notarization">
    For forms requiring notarization, take your forms and government-issued ID to a notary public.

    **Where to Find a Notary:**

    * UPS Store (recommended): All locations have notaries on staff—convenient to notarize and ship in one visit
    * Your bank: Often free for customers
    * Courthouse or government offices
    * Real estate offices
    * Independent mobile notaries

    **At the Notary:**

    1. Present your ID
    2. Tell them which forms need notarizing
    3. Sign forms in their presence where marked
    4. Notary completes certificate and applies seal

    Typical cost: \$5–15 per signature.

    <Check>
      All forms are notarized with visible seals.
    </Check>
  </Step>

  <Step title="Prepare Package">
    Place all signed and notarized forms in a large envelope. Print the prepaid UPS shipping label (last page of your packet) and attach it to the envelope.

    Cover the label with clear tape for weather protection.

    <Check>
      Package is sealed with label attached.
    </Check>
  </Step>

  <Step title="Ship to Ekho">
    Drop your package at any UPS location:

    * UPS Store (hand to counter and get a receipt)
    * UPS drop box (24/7 access)
    * UPS Access Point (authorized retail locations)
    * Scheduled UPS pickup

    No payment is needed—the label is prepaid. Typically arrives in 3–5 business days.

    <Check>
      Package is shipped to Ekho.
    </Check>
  </Step>
</Steps>

## Track Signing Progress

Monitor your signing status and know what's happening at each stage.

**E-Signature Status:**

* **Not Started**: Document set not yet opened
* **In Progress**: Signing session active, some documents signed
* **Complete**: All documents signed successfully

**Remote Signing Session Status:**

* **Not Scheduled**: No session booked yet
* **Scheduled**: Session booked for future date/time
* **Upcoming**: Session within 24 hours
* **In Session**: Currently in remote session
* **Approved**: Session complete
* **Expired**: Missed scheduled session, need to reschedule

**Physical Signature Status:**

* **Download Available**: Forms ready to download
* **Downloaded**: Forms downloaded, awaiting shipment
* **Shipped**: Package in transit to Ekho

**Email Notifications:**

You'll receive email updates when:

* Documents are ready to sign
* E-signature is complete
* Remote signing session is confirmed
* Remote signing is approved

## Troubleshooting & FAQ

<AccordionGroup>
  <Accordion title="Can I review documents before signing?">
    Yes! For e-signatures, you can scroll through each document before signing any fields. For remote signing, download the VOS packet ahead of time to review. For physical signatures, review the downloaded packet before signing.
  </Accordion>

  <Accordion title="Why can't I electronically sign all my documents?">
    The signing method is determined by your state's DMV requirements. Some states require wet signatures or notarization for certain titling and registration documents, which cannot be completed through simple e-signature. When wet signatures are required without notarization, we use remote signing sessions. When notarization is required and your state supports Remote Online Notarization (RON), you'll complete a video session with a licensed notary who verifies your identity and witnesses your signatures. If your state does not support RON, you'll sign physically in front of an in-person notary.

    If your order has a mix of form types, you'll complete e-signatures and any RON sessions first, then move on to remote signing or physical signatures for the remaining forms.
  </Accordion>

  <Accordion title="How long does a RON session take?">
    Typically 5-10 minutes. The identity verification step takes 1-2 minutes, and the video call with the notary takes 3-5 minutes depending on the number of documents.
  </Accordion>

  <Accordion title="What if my RON session fails or I lose connection?">
    If you experience technical issues during the RON session, you can try again. If the session cannot be completed, the notarized forms are converted to physical wet signatures and mailed to you for in-person signing with a notary. Any e-sign forms in your order remain electronic. Contact Ekho support if you need assistance.
  </Accordion>

  <Accordion title="What's the difference between RON and remote signing?">
    Remote signing is a live session with an Ekho team member where you sign documents electronically while they observe. RON is a video call with a licensed notary who officially notarizes your documents. RON is required when your state mandates notarization but allows it to be done remotely.
  </Accordion>

  <Accordion title="What if I make a mistake while signing?">
    * For e-signatures, click on a signed field again to redo your signature before completing the document set.
    * For remote signing, a team member will guide you through the session and can ensure all documents are completed correctly.
    * For physical signatures, if you make an error before mailing, print fresh forms and restart. If already mailed, contact Ekho support.
  </Accordion>

  <Accordion title="How long does e-signing take?">
    Typically 10-15 minutes to review and sign all documents. You can pause and resume if needed - progress is saved automatically.
  </Accordion>

  <Accordion title="What if my signing session times out?">
    E-signature sessions time out after 60 minutes of inactivity. Your progress is saved - just return to the page and click "Review Documents" again to resume where you left off.
  </Accordion>

  <Accordion title="Can I use my phone or tablet for e-signing?">
    Yes! The e-signature interface works on mobile devices. You can type, draw, or upload your signature. Drawing signatures is often easier on touch screens.
  </Accordion>

  <Accordion title="What if I can't make my scheduled remote signing session?">
    Reschedule as soon as possible through the Buyer Portal. Rescheduling is free with 24+ hours notice. If you miss your session, you'll need to schedule a new one.
  </Accordion>

  <Accordion title="Do I need a printer for physical signatures?">
    Yes, or access to one. If you don't have a printer, you can print at UPS Store, FedEx Office, public libraries, or use a friend's or employer's printer.
  </Accordion>

  <Accordion title="Where can I find a notary for physical signatures?">
    UPS Stores have notaries on staff (recommended since you'll ship there anyway). Banks often provide free notary services for customers. Courthouses, real estate offices, and independent notaries are also options. Search online for "notary public near me."
  </Accordion>

  <Accordion title="What do I need to bring with me to a notary?">
    Notaries need to verify your identity before witnessing your signature. Bring:

    * Your government-issued photo ID (driver's license, state ID, or passport)
    * All forms that require notarization (unsigned - you'll sign in front of the notary)
    * Any forms you've already signed that don't require notarization (for your complete packet)

    The notary will check your ID, watch you sign the forms requiring notarization, then complete their certificate and apply their seal.
  </Accordion>

  <Accordion title="How much does notarization cost?">
    Typically \$5-15 per signature at UPS Stores and independent notaries. Banks may offer free notary services for account holders.
  </Accordion>

  <Accordion title="What if I forget to get something notarized before mailing?">
    Ekho will review your forms and notify you if notarization is missing. You'll need to complete notarization on fresh forms and mail them back, which delays processing by 1-2 weeks.
  </Accordion>

  <Accordion title="Can I track my physical signature package?">
    Yes! Use the tracking number on your prepaid UPS label. You can track at ups.com or through the Ekho portal, which displays your package status automatically.
  </Accordion>

  <Accordion title="What if my package gets lost in the mail?">
    Contact Ekho support if tracking shows no updates for several days or if delivery is significantly delayed. Ekho will regenerate your forms and provide a new shipping label at no cost to you.
  </Accordion>

  <Accordion title="Will I get copies of my signed documents?">
    Yes! After completing e-signatures or remote signing, you can download signed copies for your records. For physical signatures, keep photo copies before mailing the originals.
  </Accordion>

  <Accordion title="What documents am I actually signing?">
    Common documents include:

    * Power of Attorney for Title and Registration (authorizes Ekho to handle DMV transactions)
    * Application for Certificate of Title (transfers ownership to you)
    * Vehicle Registration Application (registers vehicle with DMV)
    * Odometer Disclosure Statement (certifies mileage)
    * Bill of Sale (proof of purchase)
    * Rider Age Acknowledgment Form (ATV purchases only — confirms intended rider age and federal safety acknowledgments)

    Your specific documents depend on your state requirements and vehicle type.
  </Accordion>

  <Accordion title="Why do some documents need notarization?">
    Some states require notarized signatures to prevent fraud and ensure documents are signed voluntarily. Notaries verify your identity and witness your signature to make documents legally binding.
  </Accordion>

  <Accordion title="Can I sign documents for someone else?">
    No. The vehicle buyer must be the person who signs. If you're a business, an authorized representative must sign (and may need an authorization letter depending on your state).
  </Accordion>

  <Accordion title="What happens after I complete signing?">
    Ekho receives your signed documents, reviews them for completeness, prepares your complete registration packet, and submits it to your state's DMV. You'll receive updates on registration progress and can track status in your Buyer Portal.
  </Accordion>

  <Accordion title="How long until my registration is complete?">
    After signing, Ekho prepares your packet (5-7 business days) and submits it to the DMV. DMV processing typically takes 4–8 weeks, though timing varies by state. If you have purchased a street-legal vehicle, you'll receive temporary tags while permanent plates are processed.
  </Accordion>
</AccordionGroup>