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Overview

Finance your vehicle purchase through Ekho’s lending partners with competitive rates and flexible terms. Complete one application, receive offers from multiple lenders, and choose the loan that works best for your budget. The entire financing process happens online, from application to approval to signing documents.

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How It Works

Ekho’s financing process is designed to be simple and transparent. Start by choosing to finance and selecting your preferred loan terms. Submit your credit application with your financial information, and it will be sent to multiple lending partners. Lenders review your application and make financing offers, which you can compare side-by-side. Accept your preferred offer, complete any additional requirements the lender needs, sign your financing documents electronically, and make your down payment. Throughout the process, you can track your financing status and see exactly where you are in the journey.

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Choose to Finance

1

Select Your Payment Method

During checkout, choose between financing your vehicle or paying in cash.
Financing option shows benefits like flexible terms and completing from home.
2

Check Financing Availability

The system determines if financing programs are available for your vehicle based on your location and the specific model.
If financing isn’t available, you’ll see a message explaining why and can choose to pay in cash instead.
Some vehicles or situations may not be eligible for financing through Ekho. You’ll always know upfront if financing is an option.

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Select Your Financing Terms

Before applying, choose your preferred loan structure.
1

Estimate Your Credit Score

Select your credit score range from the dropdown menu. This helps determine your approximate APR and shows you realistic loan options.
Your selection updates the available loan terms and interest rates shown.
2

Choose a Loan Option

Pick from pre-set loan options:
  • Pay Off Sooner: Shorter loan term with higher monthly payments but lower total cost
  • Pay Less Now: Longer loan term with lower monthly payments but higher total interest
Or customize your own terms using the sliders and dropdowns.
Each option shows monthly payment, total payment, and loan details.
3

Customize Your Terms

Adjust your loan to match your budget:
  • Move the monthly payment slider to set your target payment
  • Adjust the down payment slider to change how much you’ll pay upfront
  • Select your preferred loan term from the dropdown (in months)
As you adjust, the APR and total cost update in real-time.
Terms fall within the lender’s requirements and your selected preferences are saved.
The terms you select here are your preferences—actual offers from lenders may vary based on their review of your application.

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Apply for Financing

Submit your credit application to Ekho’s lending partners.
1

Enter Your Personal Information

Provide your applicant details:
  • Full name, date of birth, and Social Security number
  • Current address and housing status
  • Phone number and email address
  • Your desired down payment amount
All information is encrypted and secure before submission.
2

Provide Employment Details

Enter your employment information:
  • Current employer name
  • Employment address
  • Your income details
  • Employment status and how long you’ve been employed
Income and employment info is complete for lender review.
3

Submit Your Application

Review your information and submit your credit application. Your application will be sent to multiple lending partners who can make you offers.By submitting, you’re authorizing lenders to pull your credit report to evaluate your application.
You’ll see confirmation that your application has been submitted, and you’ll be notified via email when lenders make decisions.
Your application is secure and all personal information is encrypted. The credit check will impact your credit score, but multiple inquiries within a short timeframe count as one inquiry.

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Timing Your Application

Your application may be submitted immediately or held until closer to your vehicle’s delivery date, depending on timing requirements. If your delivery date is too far out, your application will be created but not yet sent to lenders. You’ll receive an email when it’s submitted and when you receive offers.

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Wait for Lender Decisions

After submitting your application, lenders review it and make their decisions. What to Expect:
  • Lenders typically respond within hours to a few days
  • You’ll receive an email notification when decisions are made
  • Multiple lenders may review your application
  • You can see how many lenders have responded vs. how many are still reviewing
Possible Outcomes:
  • Approved: You receive a financing offer with specific terms
  • Conditionally Approved: You receive an offer but need to provide additional information (stipulations)
  • More Information Needed: The lender needs clarification before making a decision—you’ll be asked to call Ekho
  • Not Approved: The lender declines your application
You’ll be notified of each lender’s decision as they come in.

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Review and Accept Financing Offers

Once you receive offers, you can review and compare them.
1

View Your Offers

See all financing offers you’ve received. Each offer displays:
  • Lender name
  • APR (annual percentage rate)
  • Monthly payment amount
  • Loan term in months
  • Down payment required (beyond any order fee already paid)
  • Total amount financed
  • Total payment over the life of the loan
  • Any stipulations (additional requirements)
Offers are sorted by APR from lowest to highest for easy comparison.
2

Compare Multiple Offers

If you received more than one offer, compare them side-by-side. Consider not just the monthly payment, but also:
  • Total cost over the life of the loan
  • APR and interest charges
  • Loan term length
  • Down payment requirements
  • Any additional lender requirements
You understand the full terms of each offer before deciding.
3

Accept Your Preferred Offer

Click “Accept this financing offer” on the loan you want. This locks in your choice and starts the next steps with that lender.
Your selection is confirmed and the accepted offer becomes your active financing.
Important Notes:
  • You’re guaranteed financing at the accepted terms, provided you complete your purchase within 60 days
  • The actual amount financed may change slightly if final fees or taxes differ from estimates
  • You can switch to a different offer before completing all requirements, but your progress on the current offer will be paused
  • If you decline all offers, you’ll return to the payment selection page where you can choose to pay in cash instead

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Fulfill Lender Stipulations

Some financing offers require you to provide additional documentation or information before finalizing. These are called stipulations. What Are Stipulations? Stipulations are conditions set by the lender to verify information or assess your application more thoroughly. Common examples include proof of income, proof of residence, or proof of insurance.
1

Review Required Stipulations

See a list of all stipulations the lender requires. Each shows:
  • What’s needed (e.g., “Proof of Income”)
  • Description of what to provide
  • Whether it’s required or optional
You understand what documents or information you need to gather.
2

Upload Documents

For document stipulations:
  • Read the stipulation title and description carefully
  • View example images if provided
  • Upload the required files (PDFs or images)
  • Upload additional documents if multiple are needed
  • Confirm your uploads are clear and readable
All required documents are uploaded successfully.
3

Provide Written Responses

For information stipulations:
  • Read the guidance provided
  • Fill out the form fields (text, dates, selections)
  • Provide complete and accurate information
  • Submit your responses
All required information is provided.
4

Wait for Validation

The lender reviews what you’ve submitted. They’ll either:
  • Approve your evidence and clear the stipulation
  • Request additional or clearer documentation
You’ll receive an email if more information is needed.
All stipulations are marked as validated and you can proceed.
You must complete all required stipulations before your financing can be finalized. Optional stipulations can be skipped if you choose.

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Add Protection Options

After accepting your financing offer, you may have the option to add protection packages to your loan. Protection costs are added to your financed amount and included in your monthly payments. For detailed information about protection plans, coverage options, and how to select the right plan for you, see the Protection Plans guide.

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Sign Your Financing Documents

Once your offer is accepted and stipulations are cleared, sign your financing agreement electronically. Financing Documents You’ll Sign: Your financing document set typically includes:
  • Retail Installment Contract (RIC): The primary financing agreement that outlines your loan terms, payment schedule, interest rate, and obligations as the borrower
  • Truth in Lending Disclosure: Federal disclosure showing the full cost of your loan, including APR and total amount you’ll pay
  • Insurance Requirements: Details about required insurance coverage for the financed vehicle. Learn more about insuring your vehicle.
  • Other Agreements: Additional lender-specific documents or state-required disclosures
Each document serves a specific purpose in protecting both you and the lender throughout the loan term.
1

Review Documents Button

Click “Review documents” to access your financing paperwork.
The document signing session opens in your browser.
2

Sign Electronically

Read through all financing documents carefully. Use the embedded signing tool to:
  • Review each page and section
  • Sign where indicated
  • Initial required fields
  • Complete all signature requirements
All required signatures are completed.
3

Submit Signed Documents

After signing everything, submit your completed documents. The system confirms receipt and processes your signatures.
Document set is marked as signed and you can proceed.
Take your time reviewing financing documents. These are legally binding agreements that outline your loan terms, payment obligations, and other important details.
You can download your signed documents once all parties have completed their signatures.

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Make Your Down Payment

Pay your down payment to finalize your financing. Down Payment Amount: Your down payment includes any amount required beyond what you’ve already paid (like an order fee). You’ll see:
  • Additional down payment amount
  • Total amount due
Payment Method: Down payments are always paid via ACH/bank transfer. There are no processing fees, and payment takes 1-3 business days to process.
1

Connect Your Bank Account

Securely connect your bank account through the verification process to pay your down payment via ACH.
Your bank information is encrypted and secure.
2

Authorize ACH Payment

Review and authorize the down payment transfer amount.
Payment authorization is confirmed.
3

Wait for Payment to Process

Your ACH payment will process within 1-3 business days. You’ll receive confirmation when the payment clears.
Down payment is successfully processed and recorded.
You cannot proceed with your vehicle purchase until your down payment is completed. Your financing will be finalized once this payment is received.

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Track Your Financing Status

Throughout the financing process, you can view your progress and status. Financing Log: Access your financing log from your order status hub to see:
  • All lenders who received your application
  • Status of each lender’s offer (Selected, Declined, Not selected)
  • Monthly payment, APR, and loan term for each offer
  • Pending stipulations for your selected offer
  • Whether your financing is finalized
Order Progress: The financing section in your order shows:
  • Current step you’re on
  • Completed steps (grayed out)
  • Next steps to complete
  • Overall financing status
You can return to the financing section anytime to check your status or complete outstanding tasks.

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Understand Your Final Terms

Once everything is complete, your financing terms are locked. Final Terms Include:
  • Lender name
  • Final APR
  • Final monthly payment amount
  • Total loan amount
  • Total down payment made
  • Loan term in months
These are your official financing terms that will govern your loan. You cannot modify these terms after they’re finalized—they’re set by the lender based on your application and the completed verification process.

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Troubleshooting & FAQ

The timeline varies by stage:
  • Selecting terms: A few minutes
  • Completing application: 10-15 minutes
  • Lender decisions: Hours to a few days
  • Stipulation fulfillment: Depends on what’s needed (hours to days)
  • Document signing: 15-30 minutes
  • Down payment: 1-3 business days (ACH only)
Most buyers complete financing within a few days to a week.
Yes, applying for financing involves a credit check that impacts your score. However:
  • Multiple inquiries for the same purchase (within 14-45 days) typically count as one inquiry
  • The impact is usually small and temporary
  • Shopping for the best rate is worth the minimal impact
  • Your score often recovers within a few months
All lenders who review your application will see the same credit check.
Your application may be held if your vehicle’s delivery date is too far out. Lenders have time windows for when they can approve financing relative to when you’ll take delivery. If you’re outside that window, your application is saved but not submitted until the appropriate time. You’ll receive an email when it’s submitted.
If all lenders decline your application:
  • You’ll see detailed information about why on the financing page
  • You can choose to pay in cash instead if you have the funds
  • You can add a co-signer and reapply (contact Ekho support)
  • You may be able to cancel your order if you haven’t paid a non-refundable fee
  • Consider working on your credit and trying again later
Contact Ekho if you have questions about your options.
Yes, you can switch to a different offer before you’ve completed all requirements for your current offer. However:
  • Your progress on the current offer (like uploaded stipulation documents) will be paused
  • You’ll need to start the process with the new lender
  • You’ll see a confirmation message before switching
Once you’ve finalized everything (signed documents, paid down payment), you cannot switch offers.
Stipulations are additional requirements from the lender to verify information in your application. Common stipulations include:
  • Proof of income (pay stubs, tax returns)
  • Proof of residence (utility bill, lease agreement)
  • Proof of insurance
  • Additional identification documents
Lenders use stipulations to confirm the information you provided and reduce risk. Not all offers have stipulations—it depends on your application and the lender’s policies.
If you can’t provide what a lender requests:
  • Contact Ekho support at +1 (302) 540 0294 for guidance
  • The lender may accept alternative documentation
  • If you can’t fulfill required stipulations, that lender’s offer may not be available
  • You can switch to a different offer if you received multiple
Some stipulations are optional—you can skip those without issue.
After uploading documents or providing information:
  • The lender reviews what you submitted
  • If approved, the stipulation is marked as “validated”
  • If insufficient, you’ll receive an email asking for clarification or better documentation
  • You can check the status in your financing log
The review typically happens within 1-2 business days.
Your down payment can be adjusted within the lender’s allowed range:
  • During term selection, use the sliders to adjust
  • After accepting an offer, the down payment is generally locked to what the lender approved
  • Some variation may be possible—contact Ekho support if you need to change it
Remember that changing your down payment affects your monthly payment and loan amount.
Final terms should match your accepted offer. Small differences might occur if:
  • Taxes or fees were updated based on final calculations
  • Your financed amount changed due to adding protection or other products
  • The lender recalculated based on final verification
If you see unexpected changes, contact Ekho support before proceeding. You’re guaranteed the terms you accepted for 60 days.
Co-signer policies depend on the lender. If you need a co-signer:
  • Contact Ekho support at +1 (302) 540 0294 before or during the application process
  • The co-signer will need to provide their information and consent to a credit check
  • Having a co-signer can improve your chances of approval and may get you better terms
Not all lenders accept co-signers, so check when discussing your options.
Financing may not be available because:
  • Financing hasn’t been enabled for this specific vehicle
  • Your location or state doesn’t have available financing programs
  • The vehicle type or price doesn’t qualify for Ekho’s financing partners
  • In-person financing arrangements are preferred
If you can’t finance through Ekho, you can pay in cash or contact about financing options using the provided contact information.
Your first payment is typically due 30-45 days after your financing is finalized and you take delivery of your vehicle. The exact due date will be in your financing documents. Your lender will send you payment information and reminders as your first payment approaches.
Before completing everything:
  • You can decline your accepted offer and switch to another one
  • You can go back and choose to pay in cash instead
  • Some fees may be non-refundable depending on what you’ve paid
After signing all documents and making your down payment, your financing is binding. Review offers carefully before accepting.
If you cancel your order before finalizing your vehicle purchase:
  • Your financing application is voided
  • No loan is created
  • Refunds depend on what payments you’ve already made and the refund policy
If you’ve signed financing documents and taken delivery, you’re responsible for the loan even if you no longer want the vehicle.
Yes. All personal and financial information you provide is:
  • Encrypted before transmission
  • Stored securely
  • Only shared with lenders reviewing your application
  • Protected according to privacy laws
You’ll see security confirmations throughout the application process.
Yes. After you sign your financing documents, you can download them from your order status hub. Full documents with all signatures are available once all parties have signed. You can review your financing terms, payment schedule, and all agreement details anytime.
If additional lenders make offers after you’ve already accepted one:
  • You’ll see them in your financing log
  • You can review and compare them to your accepted offer
  • You can switch to a new offer if it’s better, but you’ll lose progress on your current one
  • Once you’ve finalized everything with one lender, you can’t switch
Consider waiting for all lenders to respond before accepting if you want to compare all options.