Track Order

Documentation Index

Fetch the complete documentation index at: https://docs.ekhodealer.com/llms.txt

Use this file to discover all available pages before exploring further.

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Overview

Track your vehicle’s progress from order to delivery or pickup. The tracking system shows you exactly where your order is in the fulfillment process through clear stages. You can see your current status, estimated delivery or pickup dates, shipping information, and contact details for questions. This works for both home delivery and pickup orders.

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How It Works

Click “Track my order” from your Buyer Portal to open the tracking view. You’ll see fulfillment steps displayed vertically (typically six, with an optional seventh step for post-fulfillment requirements). Completed steps show checkmarks, your current step is expanded with details, and future steps are shown but collapsed. The information displayed adapts based on whether you chose delivery or pickup, showing relevant details like delivery address, pickup location, shipping tracking, and estimated dates.

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Access Order Tracking

Click the “Track my order” button throughout your Buyer Portal to open the tracking modal and see your order’s fulfillment progress.

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Understand Your Progress

See which stage your order is in and what’s happening at each step. The Fulfillment Steps:

1. Payment finalization and ID verification - Complete payment, signatures, and ID verification
2. Order processing - Your vehicle is being inspected and prepared
3. Paperwork finalization - Complete any remaining paperwork
4. Waiting for your vehicle - Vehicle is being prepared for pickup or home delivery
5. Your vehicle is on its way / ready for pickup - Vehicle is in transit or ready
6. Delivered / Picked up - Fulfillment complete
7. Post-fulfillment steps (if necessary) - Complete any remaining titling and registration requirements

Step Indicators:

• Completed steps: Show a checkmark (✓) instead of a number
• Current step: Shows the step number, highlighted and expanded with details
• Future steps: Show step numbers but are grayed out and collapsed

Expanding Steps: Click any step to expand it and see detailed information about that stage. Only one step is expanded at a time. Your current step is expanded by default.

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View Step Details

Each step shows specific information about what’s happening and what you need to do.

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Step 1: Payment Finalization and ID Verification

When You’re Here: This is your starting point. Your order has been received, but you need to complete three things before processing begins:

• Payment: Pay in full (cash) or pay down payment and accept financing offer (financing). Note: ACH payments take 1-3 business days to process.
• Signatures: Sign the purchase agreement (cash) or credit application (financing)
• ID verification: Complete identity verification

Once all three are complete, your order moves to the next step.

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Step 2: Order Processing

When You’re Here: Your vehicle is being inspected and prepared, and Ekho is gathering the information needed to complete your paperwork online. This happens behind the scenes - you don’t need to do anything during this step. Your order will automatically move forward when ready.

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Step 3: Paperwork Finalization

When You’re Here: You need to complete any remaining paperwork to finalize the sale: Paperwork Status:

• “Sign any final sale paperwork” - You need to sign
• “Wait for seller to counter-sign final sale paperwork” - You’ve signed, waiting for seller
• “Final sale paperwork completed!” - All parties have signed

Credit Application (if financing):

• “Sign the credit application” - You need to sign
• “Wait for seller to counter-sign the credit application” - You’ve signed, waiting
• “Credit application completed!” - All parties have signed

Insurance (if required):

• “Provide proof of valid [State] vehicle liability insurance” - Full validation needed
• “Provide basic details about your [State] insurance coverage” - Basic info needed
• Not shown if insurance isn’t required

Complete all required items to move to fulfillment.

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Step 4: Waiting for Your Vehicle

For Pickup Orders: Your vehicle fulfillment has been requested. You’ll see:

• Pick up location: Name of the location
• Pick up location address: Full address where you’ll collect your vehicle
• Estimated pick up date: When your vehicle should be ready (or “Not specified”)
• Shipping company: Company shipping your vehicle to the location (if applicable)
• Shipping contact number: Phone number for the shipping company (if available)
• Shipping tracking reference: Tracking link or number (if available)

For Delivery Orders: Your vehicle fulfillment has been requested. You’ll see:

• Estimated delivery date: When your vehicle should arrive (or “Not specified”). Delivery details will be most up to date when sourced from the manufacturer or dealer directly.
• Delivery address: Your full delivery address

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Step 5: Vehicle in Transit / Ready for Pickup

For Pickup Orders: Your vehicle is ready for pickup! You’ll see:

• Pick up location address: Where to go to collect your vehicle
• Email notification: You should have received an email with pickup instructions
• Contact information: Pickup location contact details for questions

For Delivery Orders: Your vehicle is on its way to you! You’ll see:

• Shipping company: Company delivering your vehicle
• Contact number: Phone number for the shipping company (if available)
• Estimated delivery date: When your vehicle should arrive (or “Not specified”)
• Shipping tracking reference: Clickable tracking link or number (if available)

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Step 6: Delivered / Picked Up

For Pickup Orders: Confirmation that your vehicle was picked up from the location. Fulfillment is complete! For Delivery Orders: Confirmation that your vehicle was successfully delivered to your address. Fulfillment is complete!

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Step 7: Post-Fulfillment Steps (If Necessary)

When You’re Here: After your vehicle has been delivered or picked up, you may need to complete additional steps to finalize your titling and registration. Even though this step doesn’t appear in the tracking interface, you may still need to complete these actions if required by your state. What You May Need to Complete: Post-fulfillment steps may include completing verification forms, handling temporary tags, tracking permanent plates and title, or completing self-registration. For detailed information about all post-fulfillment workflows, see Steps After Fulfillment.

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Get Contact Information

Find contact details for questions about your order at each stage. Contact Information Shown: For Pickup Orders:

• Pickup location name, email, and phone (when available)

For Delivery Orders:

• Seller contact email
• Shipping company contact phone (when available)

Where to Find It: Contact information appears in the step details for:

• Step 4 (Waiting for vehicle)
• Step 5 (Vehicle in transit / Ready for pickup)

Click phone numbers to call directly, or use email addresses to send questions.

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Troubleshooting & FAQ