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Overview

Choose pickup to collect your vehicle at an authorized location. You’ll select the pickup option, choose a pickup location from the available list, and see pickup costs (usually free). Once saved, Ekho will coordinate with the location to prepare your vehicle and keep you updated via email when it’s ready for pickup.

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How It Works

During checkout, select “Pick up” from the delivery options. You’ll see a list of available pickup locations sorted by distance from your location. Select your preferred location, review the pickup costs (typically $0), and click Continue to save your selection.
The pickup location will often be the dealership where the vehicle is located.

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Select Pickup Option

During checkout, you’ll see delivery options including “Ship” and “Pick up.” The Pick up option shows the pickup cost (typically $0) and notes that the ready date can vary. Click the “Pick up” option to expand it and see the list of available pickup locations. Pickup Ready Date: The pickup ready date varies and isn’t shown upfront because:
  • Your vehicle may need to be shipped to the pickup location first
  • The location may need time to prepare your vehicle
  • Timing depends on vehicle availability and location schedules
  • You’ll receive email updates with a specific ready date later
1

View Delivery Options

You’ll see delivery options on the page. The “Pick up” option displays pickup costs and notes that the ready date can vary.
You can see the Pick up option with cost information.
2

Select Pick Up

Click on the “Pick up” option to choose pickup instead of delivery. The option highlights as selected and expands to show the location selector.
Pick up option is selected and expanded.

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Choose Pickup Location

When you select “Pick up,” a list of available pickup locations appears below. Each location shows:
  • Location name
  • Full address (street, city, state, ZIP)
  • Distance from you (e.g., “12.5 miles away”)
Locations are automatically sorted by distance, with the closest location shown first. Distance Information: The distance shown for each location is calculated based on your current location:
  • Your browser will ask for permission to use your location
  • If you grant permission, distances are calculated automatically
  • Locations are sorted nearest to farthest
  • If location services aren’t available, distances show as ”-” but you can still select a location
1

View Available Locations

After selecting “Pick up,” you’ll see a list of pickup locations sorted by distance.
You see a list of pickup locations with names, addresses, and distances.
2

Select Your Location

Click on the location you want to use for pickup. The location becomes selected (checkbox checked) and moves to the top of the list with a “Remove” option.
Your preferred pickup location is selected.
3

Change Selection (If Needed)

If you want to choose a different location, click “Remove” on the selected location or click a different location row. You can change your selection anytime before saving.
You’ve confirmed your pickup location choice.

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Review Pickup Costs

The pickup cost is displayed in the Pick up option description (e.g., “Pickup costs $0”). This cost:
  • Can be $0 (no additional charge for pickup)
  • May show a cost if the vehicle needs to be shipped to the pickup location
  • Is an estimate until final confirmation
  • Updates automatically if costs change

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Save Your Pickup Selection

Before saving, make sure:
  • You’ve selected a pickup location
  • You’ve reviewed the location address
  • You understand the pickup ready date will vary
  • You’ve confirmed the pickup costs
1

Review Your Selection

Double-check that your selected pickup location is correct and convenient for you. Make sure you have the address and can get to the location when your vehicle is ready.
Your pickup location selection is correct.
2

Click Continue

Click the “Continue” or “Save” button to save your pickup selection. The button is only enabled when a location is selected.
You’ve clicked Continue to save.
Once saved, you’ll see a confirmation message showing your vehicle name, your selected pickup location address, a note that you’ll receive email updates when your vehicle is ready to ship, and a reminder that you’re required to pick up your vehicle yourself.

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Troubleshooting & FAQ

The pickup ready date varies because your vehicle may need to be shipped to the pickup location first, and the location needs time to prepare it. You’ll receive email updates from Ekho with a specific ready date once your vehicle is ready to ship to the pickup location.
Yes, you can update your pickup location before your vehicle is ready for pickup. Contact Ekho support or update it in your Buyer Portal if the option is available.
Distances are calculated using your browser’s location services. If you denied location permission or location services aren’t available, distances will show as ”-” but you can still select a location. Grant location permission to see distances and have locations sorted by proximity.
If you see “There are no locations available,” it means no pickup locations are configured for your vehicle. You’ll need to choose “Ship” for home delivery instead, or contact Ekho support for assistance.
Yes, you are required to pick up your vehicle yourself. You’ll need to visit the pickup location in person to collect your vehicle. The confirmation message reminds you of this requirement.
Ekho coordinates with the pickup location to prepare your vehicle. If your vehicle needs to be shipped to the location first, that will be arranged. You’ll receive email updates with tracking information and a specific ready date when your vehicle is ready for pickup.
If you’ve granted location permission, locations are automatically sorted by distance with the closest location shown first. Each location also shows its distance (e.g., “12.5 miles away”) to help you choose.
If you’re unable to get to your selected pickup location, contact Ekho support as soon as possible. They can help you change to a different location or switch to home delivery if needed.