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Overview

Home delivery allows you to have your vehicle shipped directly to your address. You’ll see shipping costs and estimated delivery dates upfront, provide your delivery address and any special instructions, and Ekho will handle the rest. Once your delivery is scheduled, you’ll receive email updates with tracking information and delivery details.

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How It Works

During checkout, select “Ship” from the delivery options. The address form will appear below - use the address search field to find and auto-fill your delivery address. Add any special delivery instructions (like gate codes or preferred delivery times), review the shipping costs and estimated delivery date, then click Continue to save your selection.

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Select Home Delivery

During checkout, you’ll see delivery options including “Ship” and “Pick up.” The Ship option shows:
  • Shipping costs (e.g., “Shipping costs $1,250”)
  • Estimated delivery date (e.g., “est. delivery December 15, 2024”)
  • Or “Calculating…” if costs or dates aren’t available yet
Click the “Ship” option. The selection expands to show shipping details and the address form appears below. Estimated Delivery Date: The delivery date shown comes from your vehicle’s specific estimated delivery date (if available), average delivery time for your vehicle type (e.g., “2-3 weeks”), or shows “Calculating…” if no estimate is available yet. The date updates automatically as more information becomes available.

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Provide Shipping Address

Enter your delivery address using the address search field. Address Search: Start typing your address in the “Shipping address” field. Click the correct address from the dropdown to auto-fill all fields. Address Fields: After selecting an address, these fields auto-populate (you can edit them if needed):
  • Street address: Your street number and name
  • Apt, Suite, Unit, Company: Optional second address line
  • City: Auto-filled from your selection
  • State: Auto-filled from your selection (dropdown with all US states)
  • Zip: Auto-filled from your selection (must be a full 9-digit ZIP+4, see ZIP+4 requirement)
Delivery Instructions: The delivery instructions field is required and allows you to provide important information for the delivery driver, such as:
  • Gate codes or access codes
  • Building or apartment access information
  • Preferred delivery times
  • Contact phone number for delivery day
  • Special location instructions
1

Search for Your Address

Type your address in the “Shipping address” search field. A dropdown appears with matching addresses as you type.
You see address suggestions in the dropdown.
2

Select Your Address

Click the correct address from the dropdown. All address fields automatically fill in with your selection.
All address fields are populated with your address.
3

Edit if Needed

Review the auto-filled fields. You can edit any field if needed, such as adding an apartment number or correcting the address.
Your address is accurate and complete.
4

Add Delivery Instructions

Scroll to the “Delivery instructions” field and enter any special instructions for the delivery driver.
Delivery instructions are entered.

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ZIP+4 Requirement

Ekho requires a full 9-digit ZIP+4 (for example, 90210-1234) on your shipping address so that titling and registration paperwork can be processed without delays. A 5-digit ZIP code on its own is not accepted at checkout. What you’ll see:
  • If you select an address from the autocomplete dropdown, the ZIP+4 is filled in automatically when USPS has a match.
  • If you type your address manually or your selection only returns a 5-digit ZIP, an address confirmation modal appears before you can continue.
Confirm your address modal: The modal shows a USPS-suggested version of your address with the full 9-digit ZIP+4. You have two options:
  • Use suggested address: Applies the suggested address (including the ZIP+4) to your shipping fields and closes the modal.
  • Decline suggestion: Opens a contact support view with a button to start a chat with the Ekho support team. Use this if the suggested address is wrong or your address isn’t recognized by USPS.
If USPS can’t find a ZIP+4 for your address, contact support from the modal. Our team can verify your address and unblock checkout.

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Review Shipping Costs and Timing

Shipping Costs: The shipping cost is displayed in the Ship option description (e.g., “Shipping costs $1,250”). This cost:
  • Updates automatically when you enter your address
  • Is calculated based on distance, vehicle type, and shipping method
  • May show “calculating…” until your address is entered
  • Is an estimate until final confirmation
Estimated Delivery Date: The estimated delivery date appears next to the shipping cost. This date:
  • Shows a specific date when available
  • May show a time range (e.g., “2-3 weeks”) as a fallback
  • Updates automatically as more information becomes available
  • May show “Calculating…” if no estimate is ready yet
What Affects Costs and Timing:
  • Distance: Longer distances typically cost more
  • Vehicle type: Larger vehicles may cost more to ship
  • Delivery location: Urban vs. rural areas may affect cost
  • Vehicle availability: When your vehicle is ready affects delivery date

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Save Your Delivery Selection

Before saving, make sure:
  • All required address fields are filled
  • Address is accurate and complete
  • Delivery instructions are provided
  • You’ve reviewed the shipping costs and estimated delivery date
1

Review Your Information

Double-check that your shipping address is correct and complete, and that your delivery instructions are clear.
All information is accurate and complete.
2

Click Continue

Click the “Continue” or “Save” button to save your delivery selection. The form validates your address before saving.
You’ve clicked Continue to save.
3

Wait for Confirmation

The system saves your address and delivery instructions. You’ll see a loading indicator while it saves.
Your delivery selection is saved successfully.
Once saved, you’ll see a confirmation message showing your vehicle name, your full delivery address, and a note that you’ll receive email updates when delivery is scheduled.

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Delivery availability by state

Some dealers restrict delivery to a specific list of states. If your shipping address (or registration address, when no shipping address is set) is in a state the dealer doesn’t deliver to, you’ll see a warning on the Ship option that lists the states where delivery is available, and the Place Order button is disabled until you choose pickup or update your address to an eligible state. If you don’t see any restriction warning, delivery is available to your state.

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Troubleshooting & FAQ

If shipping costs show “calculating…”, enter your shipping address first. Costs are calculated based on your delivery location and will update automatically once your address is entered.
Yes, you can update your delivery address before your vehicle is scheduled for delivery. Contact Ekho support or update it in your Buyer Portal if the option is available.
Ekho requires a full 9-digit ZIP+4 on your shipping address so titling and registration documents process without delays. If you entered a 5-digit ZIP (or a partial ZIP+4), a confirmation modal will show the USPS-suggested 9-digit version. Click Use suggested address to apply it and continue checkout.
Click Decline suggestion in the confirmation modal. You’ll see a contact support view with a button to chat with the Ekho support team, who can verify your address manually and unblock checkout.
Yes, delivery instructions are required. This helps the delivery driver find your location and complete the delivery successfully. Include gate codes, building access information, or any other details that will help with delivery.
You’ll receive email updates from Ekho when your delivery is scheduled with a specific date and time. The estimated date shown during selection is based on vehicle availability and shipping timeframes.
Delivery dates are estimates and may change based on vehicle production schedules, shipping availability, and other factors. Ekho will keep you updated via email if there are any changes to your delivery timeline.
Typically no - vehicles need to be delivered to a physical street address where the delivery truck can access. If you have questions about your specific address, contact Ekho support.
Include your contact information and preferred delivery instructions in the delivery instructions field. The delivery company will contact you to schedule a convenient delivery time. You may need to be present to accept delivery and inspect the vehicle.
The shipping cost shown is an estimate based on your delivery address. Final shipping costs may vary slightly, but you’ll be notified of any significant changes before delivery is finalized.
Once your vehicle is shipped, Ekho will provide tracking information via email. You’ll be able to see when your vehicle is in transit and get updates on its progress.
The dealer has restricted delivery to a specific list of states, and your shipping or registration address is outside that list. The warning shows the states where delivery is available. To continue, switch to pickup if it’s offered, update your shipping address to an eligible state, or contact the dealer about in-person purchase options.